This policy explains how we deliver physical products, such as CloudCard NFC business cards, sold by CloudCard Enterprises (Pty) Ltd, d/b/a CloudCard. Digital plans and subscriptions are delivered online and have nothing to ship.
Ordering and approval
NFC card orders are placed by email or phone. Before anything is printed or etched, we confirm your order by email and proof the design with you, so you approve the artwork first.
Where we deliver
We deliver nationwide within South Africa. If you need cards delivered outside South Africa, contact us and we will tell you what is possible.
How we deliver
Orders are delivered by The Courier Guy.
Delivery times
Delivery takes 3–5 working days. Working days are Monday to Friday, excluding public holidays. Times can be longer for large or heavily customised orders, and we will tell you if that applies to yours.
Shipping costs
Prices on our website exclude VAT and shipping. Any shipping and handling charge is shown in your quote and order confirmation before you pay.
Damaged or incorrect orders
If your order arrives damaged or is not what you approved, contact us within 7 days of delivery and we will put it right. Our Refund and Returns Policy explains returns in more detail.
Contact us
Call us on +27 87 822 1153 or email support@cloudcard.digital.
CloudCard Enterprises (Pty) Ltd, 33 Ballyclare Drive, Sandton, Gauteng, 2191, ZA.